DEALERSHIP CODE OF CONDUCT
Generally. Dealerships must honor all Vehicle prices quoted in the Winning Bid, regardless of whether or not a User elects to purchase or lease a Vehicle. Failure to honor any quoted prices will be considered a material violation of this Code.
Cash Rebates. A User’s qualification for Cash Rebates lies with the Dealership and Vehicle manufacturer. Any Cash Rebates are User-qualified and not necessarily accurate; therefore, the obligation to ensure the accuracy of any Cash Rebates rests with Dealerships, at the time of purchase or lease of a Vehicle. The total User-qualified Cash Rebates will appear at final pricing based upon the total value of the Cash Rebates for which the User qualifies as well as the Trim selected by the Dealership for each model in the bidding process round. The Dealership must then select the Cash Rebate(s) with the maximum cash amount for which such User qualifies [Note: certain Cash Rebates may not be combined with others, subject to the Dealership’s discretion].
Dealership Fees. Dealerships must disclose all Dealership fees and other miscellaneous fees that will be charged to the User at the time of purchase or lease of a Vehicle, including the cost of shipping the vehicle to a different location, if applicable. Dealerships may not increase Dealership fees or other miscellaneous fees for any User. All applicable fees must apply to each User in the CarBucket. Dealerships may not offer Users one set of fees through the Site and another set of fees at the physical dealership.
Generally. The Vehicle must be ready for the User at the time of the Test Drive for Local Buckets, and at the time the User is connected with the Dealership after receipt of the Winning Bid for National Buckets. Dealerships must not quote Vehicles that cannot be procured or shipped within seventy-two (72) hours of the close of the bidding process.
Dealer trades; Vehicle Out-of-stock. If a Dealership needs to make a trade and/or the Dealership never had the Vehicle in stock, CarBuckets User can test drive another Vehicle with similar engine and Trim package. When Dealerships quote prices on Vehicles they are going to obtain via a Dealer Trade, they must ensure that there is sufficient inventory at other Dealerships.
The final Vehicle in the color and in the Trim at the price quoted to the CarBuckets User must be available to User at the time of their CarBuckets Test Drive appointment. Inability to procure the Vehicle for the User at the quoted price prior to the CarBuckets Test Drive appointment constitutes a violation of this Code. If Dealership sells a Vehicle that was quoted to a CarBuckets User within the time between the end of the bidding process and the CarBuckets Test Drive, the Dealership must make another Vehicle, of equal or better value, available to the User at or below the Final Price as set forth in the Winning Bid Notice. If Dealership does not have such Vehicle in stock, Dealership must execute a Dealer Trade and have the Vehicle available for purchase or lease to User within seventy-two (72) hours from a User’s CarBuckets Test Drive (only if the User indicates their desire to lease or purchase the Vehicle). If the User does not want to lease or purchase the Vehicle after their CarBuckets Test Drive, you do not need to undertake a Dealer Trade.
The final Vehicle in the color and in the Trim at the price quoted to the CarBuckets User must be available to User at the time they are connected with the Winning Dealership. Inability to procure the Vehicle for the User at the quoted price prior to the Winning Dealership being announced, constitutes a violation of this Code. If Dealership sells Vehicle to a third party that was quoted to a CarBuckets User within the time between the end of the bidding process and the Winning Dealership being announced, Dealership must make another Vehicle, of equal or better value, available to the User at or below the Final Price as set forth in the Winning Bid Notice. If Dealership does not have such Vehicle in stock, Dealership must execute a Dealer Trade and have the Vehicle available for purchase or lease to User within seventy-two (72) hours from a User being connected with the Dealership. If the User does not want to lease or purchase the Vehicle after being connected with the Winning Dealership, Dealership does not need to undertake a Dealer Trade.
Colors. Dealership shall use their best efforts to honor a User’s color selection. Prior to the bidding process, the User will select two (2) color options. If Dealership no longer has one of the CarBuckets User’s two selected colors in inventory, Dealership shall select the color options that most closely resemble the User’s preference. By means of example, Dealership may select the Vehicle color “pure white” in replacement of a User’s requested “sand white”; provided, however, that “sand white” may not be replaced with “metallic red”. If Dealership does not have any similar color options available in its inventory, Dealership must undertake a Dealer Trade or refrain from bidding for that CarBucket.
Trims. If after assigning a Trim to a CarBuckets User, a Dealership no longer has a particular Trim in stock, the Dealership must undertake a Dealer Trade to obtain the exact Trim in the User’s desired color. If unable, Dealership must provide User with an equal or better equipped Trim/model available in inventory at the same price Dealership quoted during the bidding process.
Best practices. We only feature models on our Site that have high inventory levels in each market. In order to ensure compliance with this Code, we advise Dealerships not to bid on Vehicles that they do not have in inventory or cannot obtain via Dealer Trade within the timeframe required by CarBuckets. Inability to bid on one car in the CarBucket means you cannot participate in the bid for the entire CarBucket.
Test Drive Appointments
Generally. While CarBuckets encourages its Users to take a CarBuckets Test Drive, it is the Dealership’s responsibility to contact the User and coordinate the CarBuckets Test Drive. CarBuckets will share each Users personal data with the Winning Dealership that provided the lowest volume price for the CarBucket. CarBuckets Test Drive appointments should occur at the Winning Dealership within the five (5) days following the close of the Bid and Winning Bid Notice being sent to all Users in the CarBuckets. [Note: The Winning Bid Notice shall only be valid for five (5) days]. Dealerships agree that all CarBuckets Test Drives must be completed in under sixty (60) minutes. Provided, however, that in the event the User wishes to discuss additional Vehicle options, financing or any other matter outside of the Test Drive itself, the Test Drive may last longer than sixty (60) minutes.
Extension of appointment time. We understand that should the User opt to purchase or lease a Vehicle, the appointment time will likely exceed sixty (60) minutes. Notwithstanding the foregoing, Dealerships should keep a User’s time at the Dealership to a minimum.
Generally. While CarBuckets encourages its Users to contact the Winning Dealership, it is the Dealership’s responsibility to contact the User and make the ultimate sale. CarBuckets will share each Users personal data with the Winning Dealership that provided the lowest volume price for each respective CarBucket. The Winning Bid Notice shall only be valid for five (5) days. Dealerships agree that all CarBuckets Users must be contacted within one (1) business day of receiving the User’s personal data from CarBuckets.
Generally. All bids must be for real sales prices which Dealership shall legally honor. CarBuckets will not tolerate bidding using any false prices (e.g., $1.00). Any fake prices will be flagged by our system and shall be counted as two (2) violations against the Dealership.
Best practices. To avoid suspension or expulsion from our Service, Dealerships are expected to use all commercially reasonable, best sales practices.
Switching and Upgrading. Dealerships may sell a CarBuckets User another Vehicle – whether it is a higher or lower Trim level or separate model, or even a used car– without being in violation of this Code. If a switch occurs because the User desires an upgrade or another make, model and/or Trim, rather than because the Vehicle quoted at the time of the bidding process was not available, the Dealership need not honor pricing details inputted for that User at the time of the CarBuckets bidding process.
Additional Accessories. Dealerships are allowed to sell additional accessories on a Vehicle at the time of the CarBuckets Test Drive, provided that Dealerships promptly and accurately describe such Additional Accessories and obtain the User’s informed consent that such Additional Accessories will increase the Final Price of the Vehicle.
Manufacturer Cash Rebates. If the actual manufacturer Cash Rebates available for a User differ from what the User originally selected, Dealerships will not be penalized. There are many reasons why this could occur and CarBuckets will not fault the Dealership for its inability to provide a manufacturer Cash Rebate to a User.
First Offense. A written warning will be given for a first-time violation of this Code. The warning may be appealed by contacting CarBuckets, in writing.
Second Offense. A second violation of this Code will result in suspension from our platform for three (3) months. When suspended from the CarBucket’s platform, Dealerships will be banned from using the platform but must continue paying all fees (including but not limited to the monthly membership fees) due to CarBuckets during such suspension, in order to reinstate their privileges at the end of the suspension period.
Third Offense. A third offense will result in a permanent ban from the Site. Permanent bans can be appealed by contacting CarBuckets corporate office at email@example.com.
Last Updated: July 26, 2019